Home Longhaul Cruise specialists Shorthaul Ferry Trains Caravans Retail Inbound Groups Training at Osprey
Home Longhaul tour operators Cruise specialists Shorthaul and charter Car and passenger ferries Train operators Holiday parks and cottages Retail travel agents Inbound tour operators Groups and conferences Web design Live Web booking engine How to find us Ongoing support Training at Osprey

TRAINING AT OSPREY

Proper classroom training is free in our purpose-built office block. It enables you to learn the system quickly and thoroughly, and it means less frustration and helpline calls

ADVANTAGES OF COMING TO US FOR TRAINING

  • People learn best in a proper classroom environment, and learn things more thoroughly.
  • Progressive practical exercises on each topic builds confidence, and covers the correct way to do things.
  • Trying to teach people at their desks is fraught with interruptions and leads to frustration.
  • There is no risk of corrupting your live data at Osprey.
  • Training is perceived as a reward. People feel that they are valued if you send them on courses, as you are investing in their future.

WHO TO TRAIN AND WHY

One of the most important aspects of implementing new systems is training all staff, starting from the top. We run courses and executive seminars at all levels in our classrooms. It is possible to run courses on your premises, but this tends to be fraught with interruptions and unsatisfactory.

Training must be carried out top down, so that senior and long-term staff become familiar with the new concepts and methods first. They will then come up with the best way of introducing the system in your particular environment. Don't make the mistake of hiring in a consultant, or of sending summer students and new staff. Let the juniors and new staff work out the old system, so that they become familiar with how you sell, the way you treat your customers, and what your specialities are.



All training is instructor-led, working through exercises and case studies



Everyone has a separate workstation and individual attention. You can come back to our classrooms to start setting up your live data if you wish, in an uninterrupted environment.